Help Center
Answers about booking, cancelling, checking in and your account.
Booking a class
How do I book a class?
Find a class on Find classes or on a studio's page, pick the time you want and book it. Paid classes are paid by card at checkout. You'll get a confirmation email once you're booked.
Where can I see my bookings?
Sign in and open your bookings from the menu in your Thryve account. Upcoming classes are listed there, and that is also where you cancel.
Cancelling a booking
How do I cancel?
Open the booking in your account and choose Cancel. You can cancel until the class starts. Once a class has started, it can't be cancelled.
Will I get my money back if I cancel?
Each studio sets its own cancellation window, for example 12 hours before the class. Cancel before the window and a card payment is refunded to the card you paid with. Cancel inside the window and it counts as a late cancel: the class is not refunded, and the studio may charge its late-cancellation fee.
What happens if I don't show up?
If you don't cancel and don't attend, the studio may charge its no-show fee, if its policy has one.
Can I move my booking to another time?
Classes can't be rescheduled. Cancel your booking and book the new time instead. The studio's cancellation window applies to the cancel as usual.
What if the studio cancels the class?
If a studio cancels a class, card payments are refunded in full to the card they were paid with. Free bookings are simply released, and nothing is charged.
Checking in
How do I check in at the studio?
Check-in uses a 6-digit code. On the day of your class the code shows on your Thryve home screen and on the Check in page. Tell the front desk your code and they check you in.
Payments and refunds
How do I pay?
By card. Payments are processed by Stripe and go to the studio you booked with.
My refund hasn't arrived. What now?
Refunds go back to the card you paid with, and your bank may take a few business days to show them. If a refund cannot be completed straight away, it is marked as pending and our team follows up. Still missing? Contact us with your booking details.
Your account
I forgot my password.
Choose "Forgot password?" on the sign-in page and we will email you a link to set a new one.
How do I delete my account?
Members: open Profile, then Details, and choose Delete account. Studio owners: open Settings. If you own a studio, transfer or close the studio first.
For studios
How do I put my studio on Thryve?
Start a free trial. 14 days free. No card needed for one studio. You can compare plans on Pricing, or book a demo and we will walk you through it.
Still need help?
Email us at support@thryveinmotion.com or send us a message and we will reply by email.